Streamline Workflows with Epsilon3’s Flexible API Integration Ecosystem
In high-stakes industries like space, aviation, defense, energy, and advanced manufacturing, teams operate in highly regulated and interconnected environments where success hinges on seamless communication between critical systems. Epsilon3’s API and integration capabilities offer a powerful foundation for connecting your existing tech stack—ranging from telemetry and ticketing systems to PLM and ERP tools—into a single, unified operations-management platform.
Why Do Operating System Integrations Matter?
Modern engineering and mission operations require tight coordination across diverse systems. Silos between telemetry platforms, design tools, enterprise resource systems, and communication channels introduce delays, errors, and compliance vulnerabilities. Epsilon3 eliminates these inefficiencies with tightly integrated APIs that:
- Streamline data transfer – making real-time telemetry, inventory, and configuration information available directly within procedural workflows.
- Improve cross-team coordination – allowing users to trigger tasks, route alerts, and update status across tools like Jira, Slack, or email without manual re-entry.
- Boost traceability and compliance – consolidating change logs and audit trails across systems for post-mission review, AS9100/ISO 9001 traceability, and ITAR reporting.
Integration Landscape at a Glance
| Domain | Example Systems | Epsilon3 Capabilities | Typical Use Case |
|---|---|---|---|
| ERP / MRP | SAP S/4HANA, Epicor, Oracle | REST + Webhooks | Parts, work orders, cost roll-ups |
| PLM / Design CAD | Siemens Teamcenter, SolidWorks PDM | REST API | Auto-import BOM & revision bumps |
| Ticketing | Jira, ServiceNow | Native Connector | Auto-open bugs from NCR events |
| Telemetry | Redline, Prometheus, InfluxDB | Streaming Ingest API | Live data in procedures & test runs |
| Comms | Slack, Microsoft Teams | Webhooks & Bots | Real-time step alerts & approvals |
| Security / SSO | Okta, Azure AD, Google Workspace | SAML 2.0 / OIDC | Role-based sign-offs, audit trails |
“We’ve invested heavily in our integration capabilities because no modern engineering team operates in a vacuum. Our customers rely on a complex ecosystem of tools—from telemetry systems and PLMs to ERP and ticketing platforms—and we’re committed to meeting them where they work. By dedicating engineering resources to build and support robust APIs and native integrations, we’re enabling our users to streamline operations, reduce manual work, and maintain full traceability across every mission-critical workflow.”
- Laura Crabtree, CEO & Co-Founder, Epsilon3
Business Impact of Multi-System Integration
- Single source of truth: Procedure sign-offs in Epsilon3 instantly flip ERP/MRP completion flags—no double entry.
- Engineering agility: A CAD revision in PLM auto-flags affected procedures; engineers update within hours, not days.
- Automated compliance: An NCR in Epsilon3 triggers Jira CAPA tickets, ensuring AS9100 traceability with zero manual chase-downs.
- Live test telemetry: Sensor data streams into active runs, letting operators decide on the next step without tab-switching.
- Reduced noise: Slack or Teams bots post only exception events, cutting chatter by 40 % while heightening critical awareness.
ARKA Group Using Epsilon3
Pre-Integration Checklist
| Area | Key Actions |
|---|---|
| Stakeholder map | Name owners for ERP, PLM, ticketing, comms, and security. |
| Environment prep | Enable API access in Epsilon3 and target systems; open outbound HTTPS 443. |
| Data governance | Decide master for parts, BOM, serials, users; document naming rules. |
| Auth & security | Generate scoped API tokens; set SAML/OIDC in your IdP for SSO. |
| Pilot slice | Pick one product line and two integration domains (e.g., ERP + Jira) for sprint-0. |
| Success metrics | Manual touch-points eliminated, NCR closure time, cycle time versus baseline. |
API Playbook: From Sandbox to Production
| Step | Domain | Endpoint / Tool | Result | Pro-Tip |
|---|---|---|---|---|
| 1 | ERP | GET /items?updated_since= |
Pull delta parts list | Keep payloads < 10 k lines for speed |
| 2 | PLM | POST /v1/parts/import |
Inject BOM into Epsilon3 | Use external_id for traceability |
| 3 | Ticketing | POST /rest/api/3/issue (Jira) |
Open CAPA on NCR create | Include Epsilon3 run URL in body |
| 4 | Telemetry | WebSocket → POST /v1/telemetry/ingest |
Live charts in procedure | Batch at 1 Hz to throttle |
| 5 | Comms | Slack Bot → /step_completed |
Notify sign-offs | Mention role group only |
| 6 | Security | SAML assertion | Single sign-on into Epsilon3 | Map IdP roles to Epsilon3 roles |
- Webhooks over polling: Cut ERP API calls by 80 %.
- Idempotency keys: Guarantee de-dupe across flaky links.
- Offline mode: Epsilon3 buffers data locally in remote test ranges and syncs once back online.
Epsilon3 API Docs
Data Mapping Cheat-Sheet
| Source Entity | Epsilon3 Object | Direction | Trigger |
|---|---|---|---|
| PLM Part Rev | Part Rev | PLM → Epsilon3 | On release |
| ERP Work-Order | Procedure Run | ERP → Epsilon3 | On WO start |
| Epsilon3 NCR | Jira Issue | Epsilon3 → Jira | Immediate |
| Telemetry Tag | Test Channel | Stream → Epsilon3 | Real-time |
| Slack Command | Procedure Run | Slack → Epsilon3 | /run start |
- Granularity: Map PLM operations to Epsilon3 procedure steps for click-through traceability.
- Validation rules: Reject sync if
external_idis missing; enforce UTC timestamps. - Audit chain: Store external system transaction ID in Epsilon3 metadata for cross-system log joins.
Competitive Snapshot: Where Epsilon3 Excels
| Need | Epicor MES | SAP MII | Oracle MES | Epsilon3 |
|---|---|---|---|---|
| Native PLM connector | Add-on | Yes | Yes | Yes + CAD triggers |
| Telemetry ingest & live UI | No | Limited | Limited | Real-time streaming |
| Slack or Teams bot workflows | No | No | Partial | Turn-key |
| REST API onboarding time | Months | Months | Months | Hours |
| Offline execution | Rare | No | No | Built-in |
| ITAR on-prem option | Extra cost | Limited | Extra cost | Standard |
“Legacy ERP systems are notoriously rigid and painful to integrate, especially in fast-moving, high-stakes environments. Epsilon3 was built with flexibility and connectivity at its core. Our modern API-driven architecture allows teams to plug in their existing tools, automate data flows, and adapt quickly as programs evolve, without the overhead and friction that come with legacy platforms.”
- Max Mednik, COO & Co-Founder, Epsilon3
Governance, Compliance, & Security Essentials
- Role-based access control (RBAC): Restrict access to classified or sensitive data.
- Single Sign-On (SSO): Map Okta or Azure roles to Epsilon3 roles; approvals inherit least-privilege.
- Hosted on AWS GovCloud: Highly secure accessibility and data storage.
- Business Continuity & Disaster Recovery: Dual-region clouds plus offline mode ensure procedure continuity during WAN outages.
- Audit bundles: One-click export mixes ERP IDs, Jira keys, and Epsilon3 sign-offs for audits.
- Encryption everywhere: TLS 1.3 in transit, AES-256 at rest.
- Credential hygiene: Rotate API tokens quarterly; use short-lived webhooks.
- SOC & SOC 2 Type II compliance: Ensure security, availability, and confidentiality.
- ITAR compliance: Including on-prem deploy options keeps § 120.54 technical data on-site.
- NIST 800-171 compliance: Protect CUI per DFARS 252.204-7012 and CMMC.
- FedRAMP High Authorization in-process: Driving digital transformation within government programs.
Conclusion & Next Steps
Connecting Epsilon3 to your entire tech stack—ERP, PLM, ticketing, telemetry, comms, and security—turns fragmented workflows into a single digital thread. Follow the checklist above, start small with a sandbox, and watch manual data wrangling vanish in 4–6 weeks.
Ready to accelerate your operations? Schedule an integration workshop with an Epsilon3 product expert.
