The core value propositions of Epsilon3 are ensuring mission success in manufacturing, testing, and operations (improving quality/safety, reducing risk/delays of schedule slip) and saving engineer/operator/technician time. Complex mission failures have cost $18.6 billion, and Epsilon3 can significantly reduce the chances of failures like that by ensuring compliance with safety and operational procedures.

Some of our customers reported 5-6X higher productivity (with 15% less staff) with their procedures on Epsilon3 vs. their prior tools.

Customer surveys show the average user saves 2-3 hours per week on Epsilon3. Assuming a $150/hr engineer salary, that's an average savings of up to $15K/user/year (or $5K/user/year @ $50/hr technician salary)

Another analysis showed our average customer saves $8,000 per year in engineering hours per procedure managed in Epsilon3; with an average of 50 procedures, that’s over $400,000 in annual savings.

See our ROI calculator: https://www.epsilon3.io/roi-calculator

We're very serious about IT and data security at Epsilon3.

NIST 800-171 compliance to protect CUI per DFARS 252.204-7012 and CMMC.

ITAR compliance to prevent any unauthorized spread of sensitive defense technologies.

SOC & SOC 2 Type II compliance to ensure security, availability, and confidentiality.

Role-based access control for restricting permissions to sensitive data.

Hosted on AWS GovCloud for highly secure accessibility and data storage.

Learn more: https://www.epsilon3.io/security

View all integrations here: https://www.epsilon3.io/api-integrations

Yes. We offer cloud, on-premises, and hybrid deployments for customers on Pro and Enterprise plans.

We charge per user per year. Unlimited view-only users are free.

Yes. We offer:

• Award-winning professional services, implementation, training, data migration, and technical support (24/7) enable your team to be up and running within 2 weeks of signing a new contract.

• Fast and flexible system deployments (AWS GovCloud, On-Prem, or Hybrid Cloud) that require no hardware installations.

• Expert assistance configuring APIs, integrations, and SSO authentication to ensure seamless and secure connectivity.

• Dedicated team of engineers developing new features and improvements weekly.

• Custom integration development, data imports, and on-site trainings can be added to your plan for one-time or annual support fees.

• Paid implementation includes a dedicated onboarding manager, four strategic onboarding sessions, and one 60-minute training session (to be used in the first 60 days).

Yes. Epsilon3 will apply state and local sales tax based on your billing address.

Yes. Additional users (seats/licenses) can be added at any time for a prorated price.

For security and audit/traceability reasons, all Epsilon3 paid seats are tied to users/emails, but you are free to reassign paid licenses as much as you want, so it’s like the best of both worlds.

We do not offer refunds. If you cancel your plan before the next renewal cycle, you will retain access to your account until the end of your subscription period. When your subscription expires, you will lose access to your account.