PRODUCT - SUSTAIN

CATCH PROBLEMS. MANAGE RISK. KEEP RECORDS STRAIGHT.

One place to log what went wrong, track what could go wrong, and keep every controlled document current — with all three linked, so a problem never quietly disappears into a filing cabinet.

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WHAT CHANGES WITH SUSTAIN

ONE PLACE TO CATCH PROBLEMS BEFORE THEY REPEAT.

These three used to live in separate tools, which meant they stayed separate in practice too. An issue found on the floor can reveal a risk nobody had tracked. That risk might require updating a controlled document. Here, all three stay linked — so a single problem doesn't quietly disappear once the report is filed.

ISSUES & NON-CONFORMANCE

WHEN SOMETHING’S WRONG, IT GETS CAUGHT — AND CLOSED.

A PROBLEM GETS LOGGED THE MOMENT IT’S FOUND.

Anyone can flag an issue from the exact step or part it happened on, with evidence attached inline, instead of writing it up separately after the fact.

Issues captured directly from the procedure or step in progress
Photos and evidence attached at the moment of capture
Routed automatically to the right owner, no manual forwarding

CAUGHT, WHERE IT HAPPENED

RISK MANAGEMENT

RISKS GET TRACKED BEFORE THEY BECOME PROBLEMS.

SEE WHAT COULD GO WRONG BEFORE IT DOES.

Risks are identified, scored consistently, and linked to the specific procedure or program they affect — a living register, not a spreadsheet that's out of date the week it's made.

Risks scored consistently on likelihood and severity
Each risk linked to the procedure, program, or asset it affects
Register stays current as procedures and issues change

RISK, VISIBLE EARLY

DOCUMENT MANAGEMENT

THE RIGHT VERSION, EVERY TIME.

NOBODY’S EVER WORKING FROM AN OUTDATED FILE.

Controlled documents go through review and approval before they're released, and only the current version is ever the one someone's handed.

Structured review and approval before release
Controlled distribution — the current version, every time
Superseded versions archived, never just deleted

CURRENT VERSION, ALWAYS

WHERE OPERATE SITS

BUILD

Author requirements and procedures, then manufacture and assemble against them

TEST

Verify against the same requirements — cases, plans, and results in one thread.

NOTHING CLOSES WITHOUT PROOF IT’S ACTUALLY FIXED.

Investigation and corrective action are tracked against the same record the issue was logged on, so "closed" means something specific happened — not just that someone marked it done.

Root cause and corrective action tied to the original issue
Closure requires evidence, not just a status change
Repeat problems surface automatically through trending

CLOSED, WITH PROOF

A MITIGATION PLAN THAT’S ACTUALLY FOLLOWED.

Every mitigation has an owner and a due date, and the risk score updates as work gets done — so a plan is something you can check on, not just a document you wrote once.

Mitigation actions assigned with an owner and due date
Risk score updates automatically as mitigations complete
Full history retained for reviews and audits

MITIGATION, TRACKED TO DONE

EVERY DOCUMENT’S HISTORY, ON DEMAND.

Every revision is traceable to who made it and why — and to the issue or risk that may have required it — so an auditor's question has an answer already attached.